PRIVACY POLICY

Effective Date: June 15, 2026

Company Name: Mon Valley Pallets

Website: MonValleyPallets.com

Contact Email: MonValleyPallets@gmail.com

Location: Rices Landing, PA 15357

Mon Valley Pallets ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online booking system, or rent equipment from us.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as operational data necessary to execute our services safely and securely.

  • Personal Identifiers: Full legal name, billing address, precise delivery/service address, phone number, and email address collected via our website intake forms and checkout portals.

  • Financial Data: Payment card details and billing transaction information. All payment processing is securely handled by our third-party merchant processor (Square). We do not directly store your full credit card numbers on our servers.

  • Operational & On-Site Data:

    • Photographic Documentation: Digital photographs taken of our trailers and your placement site immediately upon drop-off and again at pickup to document equipment condition and property status.

    • GPS Location Data: Real-time location data gathered via hardware tracking devices permanently attached to our rental trailers for asset protection and security.

  • Technical Data: IP addresses and execution timestamps automatically recorded by our system at the time you submit a form or execute an invoice.

2. HOW WE USE YOUR INFORMATION

We utilize the collected information strictly for business operations, including:

  • Processing your booking requests, scheduling deliveries, and executing pickups.

  • Calculating dynamic transport fees, applicable state/local sales taxes, and processing financial transactions via Square.

  • Protecting our physical assets through active GPS tracking and verifying equipment condition via photographic records.

  • Enforcing our contract terms, managing late returns, collections, or handling dispute resolutions.

  • Managing and optimizing our online marketing campaigns, such as Google Ads.

3. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers and platforms necessary to securely automate, host, and execute our business operations:

  • Web Hosting and Infrastructure: Our website and online forms are hosted using third-party web hosting platforms (such as Hostinger). Any information you submit through our website is securely processed and stored on their server infrastructure.

  • Payment Processors: Transaction data is shared directly with Stripe to process payments, secure a card on file, and handle taxes or overage billing.

  • Automation and Workflow Tools: We utilize third-party automation platforms (such as Make.com) to securely route your form submissions and manage calendar bookings.

  • Electronic Signature Platforms: We partner with digital document services (such as Docuseal) to generate, transmit, and securely store legally binding electronic rental agreements. These platforms process your data strictly to execute tasks on our behalf.

  • Legal & Law Enforcement: We may disclose your information if required to do so by law, to enforce our Right of Retrieval, or to protect the safety, rights, or property of Mon Valley Pallets, our employees, or the public.

4. DATA SECURITY & RETENTION

We implement industry-standard administrative and technical security measures to maintain the safety of your personal information.

  • Personal contact and transaction histories are retained as required to fulfill the operational purposes outlined in this policy or to comply with statutory legal, tax, or accounting requirements.

  • On-site photographic records are retained internally as official evidence for maintenance tracking and structural damage assessments.

5. YOUR RIGHTS AND CHOICES

  • Card on File: You authorize the secure storage of a card on file via Square for contractually agreed-upon overages, fines, or dry-run fees. You may contact us regarding your billing profile at the email provided above.

  • Opt-Out: You can choose not to provide personal identifiers via our online forms, though doing so will prevent you from booking a rental or utilizing our dumpster services.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted immediately on this webpage with an updated effective date. Your continued use of our website or services following any modifications constitutes your formal acknowledgment of the revised policy.